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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Damaged or Defective Products
- Customer Service
- Shipping & Delivery
- Placing an order with LighUpToys.com? We can ship to almost any location within the United States! There are some restrictions that apply, so please review our comprehensive shipping details!
- Privacy & Security
- How does the LighUpToys use and share personal information? Using Your Personal Information Your personal information is used by our members to enhance your guest relationship with them, respond to your requests, tailor offerings to you, communicate with you about products, services, special offerings and events or programs. LighUpToys may also use this information to analyze and manage its businesses. Aggregate data (which does not allow an individual to be identified, contacted or located) is collected from online and offline facilities and may be used to enhance the ability of our members to communicate with you, and for internal analysis and management purposes. Sharing Your Personal Information LighUpToys members will not license, sell or provide your personal information to any third party.
- Returns & Replacements
- LighUpToys purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our headuqarters. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.
- Damaged or Defective Products
- To return a damaged or defective item, please contact our customer service team by phone at (812) 246-1916. Our customer service team will provide you with a prepaid return shipping label and pickup instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.
- Customer Service
- Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at sales@lightuptoys.com . Please feel free to drop us a line to share your thoughts about how we can inprove our service.
